Empowering Leadership and Music Articles
Each article uses our empower framework that we also use for our leadership coaching services.
The wonder of Clever
One of my constant refrains was “how can we compete with our cost structure so out of line??” As we had finished our prototype to great accolades, we were now in the process of putting together a real proposal to get this system sold and installed into the Shuttle. I priced out an “empty” box – that is NOTHING in it, and NO actual design work. In 1983, that was $250,000 for each piece of equipment, and a Non-recurring cost of over $4 million. Finally, someone pointed out what I was missing… and no wonder. “This is a cost-plus based business – your profit was 6% of your costs… “
Clever observation
August 18, 1981 would change the world – the day the IBM PC was announced. Built by a small, Clever team at their Lab in Boca Raton where Dad had worked when I was in junior high, the impact on all of us is still profound. For me specifically, I had grown up around microcomputers, having built one around the previous version of the Intel processor, and had been observing since then what would be coming. As I came home excited and talked about the new computer that we would get at home, my wife observed, “Does this mean we are getting a raised floor?”
partners in Clever
They had been in a conference room for nearly 2 days now, reviewing problems with our Division’s largest program. These partners had been collected to recommend changes to get it back on track. It was to be a state-of-the-art new approach to computing on a new state-of-the-art submarine. All eyes had turned to the senior architect of the systems that were used on the Space Shuttle who had been flown in. He paused … and after a very uncomfortable silence said “It’s a Bar problem”. Unclear someone asked… and he clarified. “We can’t fix this …we might as well go drink.”
Clever management
Our design danced to life “right on schedule”, a Clever way of saying we made it just in time. After struggling for weeks, our 2nd Line manager had “offered” that if we didn’t have it running soon, they would fly in some “real” engineers from our main site to “help” us. As you might expect, it was not music to our ears … and that type of management triggered exactly the response he wanted. Maybe not the TONE he expected, but it had gotten our system running, and mostly on schedule. A good thing, as I was now the Project Manager…
engaging Clever
It was another late night in the lab, and by now we had been slugging away at our project for over 18 months. It was just me and my office mate/partner, everyone else had long gone home. We KNEW our design would work but it just was not coming to life. Each reset, it would make it a bit further than before… then, nothing. Finally, I looked at the pattern coming up, and realized that 6 of the signals never changed. “I think those memory chips are bad”. Replacing them, we hit the reset button… and up came the greatest 7 characters I have ever seen: MACSBUG.
Effecting Right renewal
We were wrapping up one of our last tests at Berkeley, up the hill further, into the Bevatron – a device that is a football field in diameter – such that it can generate Billions of electron Volts per particle. As such, you don’t need a vacuum, and simply set up your target in an open room. Surrounded by thick concrete, we were just taking down our computer when an ambulance arrived. A young 14-year-old was wheeled into the same spot, and a large metal mask put over most of his head – a small hole where the beam would go into his brain…
Effectively executing Right
Sitting in the conference room waiting, I was nervous about what was about to happen. The experiment had been a success, and we should be celebrating as a group, an Effective use of all of the talents of the team. Sadly, I had jumped the gun and helped get attention through my friends in communications, and now they wanted to feature the team in an upcoming publication. Sadly, it was not the Right thing to do, and the rest of the team was furious with me, particularly the group that was supposed to be “in charge”. And, my boss had accompanied me up to be confronted and what I thought would be an execution by the other members of the team…
The wonder of Effectively Right
The sun wasn’t up as we rose for the 3 am bus ride. We were up early because the time of the launch was 7 am, and with traffic near the Cape, we didn’t want to be late. I had been invited to come down for the launch of our experiment which, through no small set of wonders, we had Effectively completed on time and within the Right budget. It was now stowed in the back of the Space Shuttle and was about to blast off with STS Mission 41-G, the 17th flight.
observing Right Effectively
As we were chatting before dinner in the large ballroom, I was surrounded by the “royalty” of the Radiation Effect community. Admittedly a little off the main road of the IEEE, it was nonetheless THE place to meet, greet, and talk with everyone who knew anything about Radiation effects. The decor had some eggs on the buffet bar as a garnish – and you would assume they would be hard-boiled. Our Principal Investigator, a jokester, picked one up and cracked it on the man standing next to me… where it exploded all over his bald head…
Effectively partnering Right
As I watched the fog roll across the bay, the Golden Gate Bridge was the first to disappear. Then San Francisco became just a soft glow. Now the fog was over Berkeley and coming up the hills where it was 3 am. Completely covered now, the moon was just a glow, and I couldn’t see my hand in front of my face. I stepped back inside just in time to help my partners change out the current device for the next one in our testing. I was standing inside of one of the world’s most powerful devices – yes – inside…
managing Right Effectively
“Don’t be ridiculous. I have just invested $15 Million dollars in your development. Now get back to work”. With that, the young executive exited the CEO’s office with his letter of resignation torn in half and handed to him. He had gone from one of the top executives in the company to losing the current equivalent of $200 Million dollars. Thankfully not me, but that investment Rightly paid off as he was our Executive… and an outstanding and Effective manager 25 years later when I joined his team in Houston.
Do you engage Right or Effective?
While we didn’t realize it, we were all engaged in an over 10-year plan to keep IBM as the provider for the onboard computers and software for the Space Station. The Shuttle was designed and built in the ’70s as a “Space Truck” – you could fit a School Bus in the Payload Bay. Its mission was to build the Space Station – the next element in a chain that started with the first space experiment Explorer in the 1950s. My work would be pulling those pieces together – using the truck to put up a basic science experiment that could allow modern computers to be used. Would I be Right, or Effective, or neither??
renewing Diversely
My real job for this season was to design a memory card for the Display System of the Space Shuttle. Our funding was to prototype what a newer computer and color display could do to help automate the very manual ways the Space Shuttle actually worked. If you have ever used an HP calculator, their Reverse Polish Notation approach to math was very similar to what the astronauts did to command the vehicle to fly. It was very labor-intensive, and our mission was to renew that technology from a mid 60’s torpedo computer into the 80’s…
Diverse execution
So, no problem. I had to get the facility that thought they were the center of ALL radiation knowledge in our division to work with the other facility that manufactured ALL the equipment we could build. And both thought they were the pre-eminent facility in our Division… And did I mention by this point, I had executed repeated railings about how behind the times both organizations were? And not in small ways – in a couple of cases taking on older and wiser leaders with both memos and in-person indictments of the lackluster execution from both…
wonderful Diversity
The lack of cooperation and coordination in business shouldn’t have surprised me, but it did. Today it was very clear as I was talking with the lead investigator of an experiment that had already flown in space. Sponsored by the part of NASA that was dedicated to non-manned flight, they literally hated those of us working on Manned Space. They had, in fact, put the first United States satellite in space, but since the Astronaut crew was announced, their budgets and centrality to the NASA mission was dwarfed. It was no wonder that he was very hesitant to even talk with me…
Diverse observation
From my days in Debate, I observed that you could follow links between documents. Remember this is LONG before hypertext and the web, but at the end of papers are the references. You start to see the same papers referenced many times, and you find there are typically only 10 real papers you need to understand. Here I found a couple on a model of what happens in space, a couple about measuring devices in a cyclotron, and a couple about an experiment that actually flew in space. And I observed that none of them had worked together…
partnering Diversely
“You have learned how to learn. It is not about the topics or the subject matter. With these tools, anything can be understood”. This framing of Diversity is one that my parents had enforced with all of the IBM swag around the house. I thought it was sorta corny, and also sorta redundant – why do you need a sign that says “THINK”. Isn’t that the thing that differentiates us from the animals – another phrase that rang out often. As I started to work with new partners, it was clear this may actually be needed…
managing Diversely
As I was standing in the shower, where most of my clearest thinking comes from, suddenly it hit me. I yelled out to no one in particular – “DPAT – Data Processing Aptitude Test!!!” I had driven down to Clear Lake, Texas for an interview with IBM’s group that was working on the Space Shuttle. A lovely dinner with a person my age had managed to calm my nerves, but now, I realized the very first thing this morning was a test…
Diversity engaged
This evening, as I was working my way through the records, I stumbled across a double album of Jazz. It was my daily visit to Peaches – a huge grocery store remodeled to house huge stacks of records, including those that had been sentenced to the trash heap of music. “Cutouts” were just that – albums that had the corner clipped, along with their price. To keep me engaged in my major goal of graduating in only 12 weeks, I would buy 5 records, come home, listen for 3 hours until they were finished, and hopefully, I had finished enough homework to repeat it the next day…
Knowing how and who to renew
As we were cleaning out the apartment, moving apart for our first “real jobs”, my best friend and roommate came into the living room with a handful of ties. “Can you tie these for me?” He was one of the smartest people I have ever known, and yet, had no Knowledge of some of the simpler things that are important. I understood – as I had been through this exact experience when I was 13 and someone showed me how to tie a tie before a big event in Junior High. Now I was able to repay and renew that favor…